ISO 10002 – Certification of the complaints handling management system

The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.
 
The ISO 100001 is relevant for every organisation intending to exceed customer expectations. It is a basic pre-requisite for companies of all types and sizes whether in the private, public or non-for-profit spheres without relevance to size or type of business (i.e. hospitals, health care, business, manufacturing or service companies).

Certified organisations can promote themselves as certificate holders in their promotional materials and can include the URS certification logo free of charge.

• maintains customer loyalty
• provides a consistent process of customer management and customer complaints
• provides a basis for continual improvement